See what customer say about us
Better than IVR
Experience a smarter, more intuitive AI solution that outperforms traditional IVR systems.
Delivers a customer experience indistinguishable from a human conversation
Deliver natural, engaging conversations that feel just like speaking with a real human.
Effortless Transition to Human Agents
When needed, customers can smoothly connect to live agents without frustration.
“Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human.”
Senior Engineer, GiftHealth
“Retell AI became our first point of contact for free users, significantly relieving our customer service workload"
Product Manager at Doxy.me
"We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual Agent."
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SVP of Digital Transformation, Everise
How it works
Enhance patient service
and offload tasks with AI phone agents.
Call Routing
Seamless Routing To The Right Department
Dynamic Routing to different Departments
Automatically connect callers to the appropriate department based on their needs.
Smart Routing to Assigned Contacts
Seamlessly route calls to a user’s designated contact, such as their primary doctor, using dynamic variables instead of fixed department numbers.
Warm Transfer to a Human Agent with Context
Ensure smooth handovers by transferring calls to human agents with full conversation history.
Handle IVR
AI Agent Navigates IVR to Retrieve Clinic Information
Press Digits to navigate to right department
Seamlessly press digits and navigate to the correct department.
Retrieve Information from Pharmacy/Clinic
Gather essential details directly from clinic or pharmacy systems.
Patient Management
Reliable and Efficient AI Agent for Patient Support
Seamless Appointment Booking
Effortlessly schedule and manage patient appointments with automated call handling.
Keep patients informed and ensure smooth check-ins with automated reminders and updates.
Prescreening & Surveys
Ensure smooth handovers by transferring calls to human agents with full conversation history.
Integrate with Your EHR
Seamless AI automation for patient scheduling, management, and provider coordination—enhancing efficiency across healthcare operations.
Don’t have developer resources?
Find a certified partner to help.
Pricing
Cut Costs by 90% with AI phone Agents
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
Pay as you go
$0 to start.
Enterprise Plan
For companies with large volumes, data
or deployment requirements, or support needs.
F.A.Q
Questions & answers
All account has a 60-minutes ($10) free trial.
Retell AI Phone Agents is an advanced AI-powered virtual assistant designed to handle patient calls, automate scheduling, and improve operational workflows in healthcare settings. Retell AI’s HIPAA-compliant AI phone agents assist hospitals, clinics, and pharmacies by booking and confirming patient appointments, answering common inquiries, navigating IVR menus, and transferring calls to the right department or human agent with full context.
Additionally, the AI can handle prescription refill requests and post-appointment follow-ups, reducing the administrative workload on healthcare staff. By using AI voice automation, providers can improve efficiency, reduce patient wait times, and create a seamless experience for both patients and healthcare professionals.
Retell AI offers a pay-as-you-go model starting at $0.07 per Unlike traditional IVR (Interactive Voice Response) systems, which rely on pre-recorded menu options and rigid rule-based navigation, Retell AI uses large language models (LLMs) to engage in dynamic, human-like conversations. Instead of requiring patients to press buttons to navigate menus, Retell AI allows them to describe their needs naturally, and the AI will intelligently interpret and route the call accordingly. This eliminates frustration and improves call resolution rates. Additionally, Retell AI provides context-aware call transfers, ensuring that when a patient needs to speak to a human agent, the full conversation history is passed along. This leads to higher first-call resolution rates, reduced operational costs, and an improved patient experience.
Yes, Retell AI is fully HIPAA-compliant, ensuring secure handling of Protected Health Information (PHI). All interactions processed through Retell AI are encrypted in transit and at rest, adhering to strict data security protocols. The system enforces role-based access control (RBAC), multi-factor authentication, and audit logging to prevent unauthorized access. Retell AI integrates with HIPAA-compliant EHR systems such as Epic, OpenDental, and eClinicalWorks, allowing seamless and secure data retrieval. Additionally, Retell AI does not store sensitive patient information beyond the required timeframe, reducing compliance risks for healthcare organizations.
Retell AI automates appointment booking, confirmations, and follow-ups, reducing the burden on front desk staff. By leveraging LLM-powered Phone AI Agents, the system can verify patient details, schedule appointments, and send automated reminders to minimize no-show rates. Additionally, Retell AI can conduct post-appointment follow-ups, including patient satisfaction surveys and medication reminders. The AI can also handle prescription refill requests by communicating with pharmacies, streamlining medication management for both patients and providers. This automation significantly enhances patient engagement, improves scheduling efficiency, and reduces administrative overhead.
Retell AI offers seamless integration with electronic health record (EHR) systems, enabling automated updates and real-time access to patient data. It connects with major platforms such as Epic, OpenDental, Dentrix, ChiroTouch, and eClinicalWorks to synchronize appointment schedules, verify patient records, and log call interactions automatically. The AI can check provider availability, update patient visit history, and retrieve essential health data while ensuring HIPAA compliance. This integration allows healthcare staff to manage patient communications more efficiently, eliminating manual data entry and reducing errors. By streamlining EHR workflows with AI, healthcare organizations can enhance operational efficiency, reduce administrative costs, and improve overall patient care.
More questions? Visit our docs
Time to hire your
AI call center.
Revolutionize your call operation with Retell.
